The Radiant Wellness Co.

Privacy Policy

Last updated: 22 October 2026

The Radiant Wellness Co. ("we", "us", "our") is a nutrition coaching business run by Madeline Carter, ABN 92 217 383 496, based on the Northern Beaches, Sydney, Australia. We respect your privacy and handle your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy explains what information we collect, why we collect it, who we share it with, and how we keep it safe.

1Information we collect

Contact and account details

Your name, email address, phone number and location, when you book a call, download a resource, apply for coaching, purchase a program or contact us.

Payment information

When you pay, your card details are entered directly into Stripe, our payment provider. We do not see or store your full card details. We receive a record of the transaction, such as the amount, date and the last four digits of the card.

Health and lifestyle information

To coach you properly, we ask about your goals, eating habits, training, lifestyle, body measurements and progress, and any medical conditions, injuries, allergies or medications you choose to tell us about. This is sensitive information, and we only collect it with your consent and only where it is needed to deliver your coaching.

Coaching content

Check-in responses, messages, progress photos and other information you share with us during your program, including anything you post in our online community.

Website and marketing data

When you visit our website, we and our providers collect information such as your IP address, browser and device type, pages visited and how you arrived on the site, using cookies and similar technology. This includes the Meta Pixel and analytics tools, which help us measure our advertising and understand how the site is used.

2How we use your information

We use your information to:

  • deliver your coaching, create your plan and track your progress
  • process payments and manage your subscription
  • communicate with you about your program, appointments and account
  • send you newsletters, resources and offers, if you have opted in (you can unsubscribe at any time)
  • measure and improve our website and advertising
  • meet our legal, tax and accounting obligations

We do not sell your personal information.

3Who we share it with

We only share your information with trusted providers who help us run the business, and only what they need to do their job:

  • Stripe (payment processing)
  • Squarespace (website, bookings and forms)
  • Typeform (coaching applications and questionnaires)
  • Kahunas and HubFit (coaching apps used to deliver your program, check-ins and messaging, depending on your plan)
  • Skool (our online client community)
  • Kit (program emails and newsletters)
  • Meta and Google (advertising measurement and website analytics)
  • our accountant and professional advisers, where required

We may also disclose information where required by law, or where needed to protect someone's health or safety.

Some of these providers store data outside Australia, including in the United States. Where this happens, we take reasonable steps to make sure your information is handled in line with Australian privacy standards.

4How we protect your information

We store your information using reputable, password-protected platforms with industry-standard security, including encryption of payment data. Access to your coaching information is limited to your coach. We keep your information only for as long as it is needed for your coaching and for our legal and tax obligations, and then securely delete or de-identify it.

5Your choices and rights

You can:

  • ask to see the personal information we hold about you
  • ask us to correct information that is wrong or out of date
  • ask us to delete your information, unless we need to keep it for legal reasons
  • unsubscribe from marketing emails using the link in any email
  • manage or block cookies through your browser settings

To make a request, email us at the address below. We will respond within a reasonable time.

6Complaints

If you have a concern about how we have handled your information, please contact us first so we can put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

7Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

8Contact us

The Radiant Wellness Co.
Madeline Carter
Email: madeline@theradiant.com.au
Website: www.theradiant.com.au