The Radiant Wellness Co.

Terms of Service

Last updated: 22 October 2026

These terms apply when you purchase or take part in any coaching service from The Radiant Wellness Co., a business run by Madeline Carter, ABN 92 217 383 496 ("we", "us", "our"). By completing checkout, or by ticking the box to accept these terms, you agree to them. Please read them before you pay.

1Our services

The 8-Week Program

An online nutrition coaching program focused on sustainable fat loss and building a better relationship with food. It includes a goal setting consultation, a tailored nutrition plan and daily habits, fortnightly 1:1 check-ins, 8 weekly education modules, downloadable resources, access to our online community, a monthly group coaching call and direct messaging with your coach.

Private 1:1 Coaching

Fully tailored online nutrition coaching for any goal, including fat loss, performance and event preparation. It includes a goal setting consultation, a tailored nutrition plan, targets and daily habits, weekly 1:1 check-ins, a monthly 1:1 call, weekly personalised tasks and tracking, and direct messaging with your coach. Private 1:1 Coaching is offered by application, and we may decline an application where we do not believe the coaching is the right fit.

How coaching is delivered

All coaching is delivered online. Depending on your plan, we use Kahunas or HubFit for program delivery, check-ins and messaging, Skool for our online community, and email for program updates. You will need a compatible device and internet connection to take part.

2Pricing and billing

The 8-Week Program

$49.95 per week, billed fortnightly at $99.90, with a minimum term of 8 weeks.

Private 1:1 Coaching

$120 per week, billed fortnightly at $240, with a minimum term of 6 weeks.

How billing works

Your first payment is taken at checkout. Your subscription then renews automatically every fortnight, charged to the same payment method, until you cancel. All prices are in Australian dollars. Payments are processed securely by Stripe.

Failed payments

If a payment fails, Stripe will try the payment again. If it still cannot be collected, we may pause your access to the coaching apps and community until your account is up to date.

Price changes

We may change our prices from time to time. If the price of your ongoing subscription changes, we will give you reasonable notice by email before the new price applies, so you can choose to cancel before it does.

3Minimum term and cancellation

Minimum term

When you sign up, you commit to the minimum term for your plan: 8 weeks for The 8-Week Program and 6 weeks for Private 1:1 Coaching. If you stop taking part during the minimum term, the remaining payments for the minimum term are still payable.

Cancelling after the minimum term

Your subscription continues on a rolling fortnightly basis until you cancel. To cancel, email madeline@theradiant.com.au at least 48 hours before your next scheduled payment. Cancellations received less than 48 hours before a payment date will take effect from the following billing cycle.

What happens when you cancel

Your coaching continues until the end of the fortnight you have already paid for. After that, your access to the coaching apps, community and program resources will end. Payments already made for completed periods are not refundable, except as set out in sections 4 and 9.

4Money-back promise (The 8-Week Program only)

If you follow The 8-Week Program for the full 8 weeks and have not made any progress, you can request a full refund of the payments you made for those 8 weeks. To be eligible, you must:

  • complete the full 8 weeks of the program
  • complete all of your fortnightly check-ins and weekly tasks
  • submit all of your daily habits on time
  • request the refund by emailing madeline@theradiant.com.au within 14 days of completing week 8

Progress is defined as any improvement from your starting point, in any area tracked throughout the program, including physical, mental, emotional, energy and other health markers. If you have made progress in any of these areas, the money-back promise does not apply.

We will review your check-in, task and habit history to confirm eligibility and, if eligible, process your refund to your original payment method. The money-back promise does not apply to Private 1:1 Coaching, or to any period after the first 8 weeks.

5Health disclaimer

Our coaching is general nutrition and lifestyle coaching. It is not medical advice, and it does not replace advice from your doctor, a dietitian or another qualified health professional. We do not diagnose, treat or cure any medical condition.

Please speak with your doctor before starting if you:

  • have a medical condition or take medication
  • are pregnant or breastfeeding
  • have a current or past eating disorder, or a difficult history with food
  • have any injury or condition that may affect your ability to change your diet or training

You are responsible for telling us about any relevant health information, and for following the advice of your health professionals. If we believe your needs are outside the scope of coaching, we may recommend you seek other support, and we may pause or end your coaching.

6Results

Everyone's body, starting point and circumstances are different. Results depend on your consistency, lifestyle and individual factors, and are not guaranteed. Any results or client stories shared on our website or social media are examples only and are not a promise of what you will achieve. This does not affect the money-back promise in section 4.

7Your responsibilities

To get the most from your coaching, you agree to:

  • give us accurate and honest information, including at check-ins
  • complete your check-ins and tasks as best you can
  • keep your login details private and not share your access with anyone else
  • treat your coach and other community members with respect
  • be at least 18 years old, or have a parent or guardian's consent

We may suspend or end your access without refund if you seriously breach these terms, including by sharing or misusing program materials, harassing others or behaving abusively in the community.

8Intellectual property

All program content and materials are the intellectual property of The Radiant Wellness Co. and are protected by Australian and international copyright law. This includes, without limitation, modules, nutrition plans, habit frameworks, check-in templates, resources, ebooks, videos, recordings, community posts, methods and the structure of the program itself.

Your purchase gives you a limited, personal, non-transferable licence to use the materials for your own coaching only, while your subscription is active. It does not transfer ownership of any material to you.

You must not, during or after your program:

  • copy, reproduce, record, screenshot or download materials for anyone other than yourself
  • share, forward, resell or distribute materials, or your login access, to any other person
  • use any materials, methods or frameworks, in full or in part, to coach, advise or sell to others
  • adapt, rebrand or repackage any materials into your own program, product, course or content
  • use any materials for any commercial purpose whatsoever

Use of our intellectual property for your own commercial purposes is strictly prohibited. We actively monitor for misuse of our materials, both on and off our platforms. Any breach will result in immediate termination of your access without refund, and we will take action to protect our rights, which may include issuing takedown notices, seeking an injunction, and claiming damages and legal costs.

These obligations continue after your program or subscription ends.

9Your rights under Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits or excludes any rights you have under that law. If there is a major failure in our service, you may be entitled to cancel and receive a refund for the unused portion, or compensation for its reduced value.

10Limitation of liability

To the extent permitted by law, including the Australian Consumer Law:

  • we are not liable for any indirect or consequential loss arising from your use of our coaching
  • we are not responsible for outcomes that result from information you did not tell us, or from not following the advice of your health professionals
  • our total liability to you for any claim is limited to the amount you have paid us for the coaching in the 3 months before the claim, or to supplying the services again

11Privacy

We handle your personal information, including health information you share with us, in line with our Privacy Policy at www.theradiant.com.au/privacy-policy.

12Changes to these terms

We may update these terms from time to time. The latest version will always be on this page, with the date it was last updated. If we make a significant change that affects your current subscription, we will let you know by email.

13Governing law

These terms are governed by the laws of New South Wales, Australia.

14Contact us

The Radiant Wellness Co.
Madeline Carter
Email: madeline@theradiant.com.au
Website: www.theradiant.com.au